LINEAGENTSESSIONENTRY

The LINEAGENTSESSIONENTRY structure describes an ACD agent session. The LINEAGENTSESSIONLIST structure can contain an array of LINEAGENTSESSIONENTRY structures.

typedef struct lineagentsessionentry_tag {
  HAGENTSESSION  hAgentSession;
  HAGENT  hAgent;
  GUID  GroupID;
  DWORD  dwWorkingAddressID;
 
} LINEAGENTSESSIONENTRY  , *LPLINEAGENTSESSIONENTRY;

Members

hAgentSession

A unique identifier for an agent session. It is the responsibility of the agent handler to generate and maintain uniqueness of these identifiers.

hAgent

A unique identifier for an agent. It is the responsibility of the agent handler to generate and maintain uniqueness of these identifiers.

GroupID

A universally unique identifier for an ACD group. It is the responsibility of the agent handler to generate and maintain uniqueness of this identifier.

dwWorkingAddressID

The identifier of the address on which the agent will receive calls for this session.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Windows 95/98: Unsupported.
  Version: Requires TAPI 2.2 or later.
  Header: Declared in Tapi.h.

See Also

About TAPI 3.0 Call Center Controls, LINEAGENTSESSIONLIST, lineGetAgentSessionList