LINEAGENTGROUPENTRY

The LINEAGENTGROUPENTRY structure provides information on ACD agent groups. The LINEAGENTGROUPLIST structure can contain an array of LINEAGENTGROUPENTRY structures.

typedef struct lineagentgroupentry_tag {
 struct {
  DWORD  dwGroupID1;
  DWORD  dwGroupID2;
  DWORD  dwGroupID3;
  DWORD  dwGroupID4;
 } GroupID;
  DWORD  dwNameSize;
  DWORD  dwNameOffset;
} LINEAGENTGROUPENTRY, *LPLINEAGENTGROUPENTRY;

Members

dwGroupID1

dwGroupID2

dwGroupID3

dwGroupID4

This set of four DWORDs is a universally unique identifier for a group. It is the responsibility of the agent handler to generate and maintain uniqueness of this identifier.

dwNameSize

dwNameOffset

Size, in bytes, and offset from the beginning of the containing structure of a null-terminated string specifying the name and other identifying information of an ACD group or queue into which the agent can log in. This string can contain such information as supervisor and skill level, to assist the agent in selecting the correct group from a list displayed on their workstation screen.

Requirements

  Windows NT/2000: Requires Windows NT 4.0 SP3 or later.
  Windows 95/98: Requires Windows 95 or later.
  Version: Requires TAPI 2.0 or later.
  Header: Declared in Tapi.h.

See Also

LINEAGENTGROUPLIST, lineGetAgentGroupList, lineGetGroupList, lineSetAgentGroup