AGENT_SESSION_EVENT

The AGENT_SESSION_EVENT enum describes agent session events. The ITAgentSessionEvent::get_Event method returns a member of this enum to indicate the type of agent session event that occurred.

typedef enum AGENT_SESSION_EVENT
{
  ASE_NEW_SESSION,
  ASE_NOT_READY,
  ASE_READY,
  ASE_BUSY,
  ASE_WRAPUP,
  ASE_END
} AGENT_SESSION_EVENT;

Members

ASE_NEW_SESSION

A new agent session has been created.

ASE_NOT_READY

The agent is unable to handle calls for this session.

ASE_READY

The agent is able to handle calls for this session.

ASE_BUSY

The agent is active in this session handling an ACD call.

ASE_WRAPUP

The agent is active in this session handling the wrap-up of an ACD call.

ASE_END

The session has completed.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.

See Also

ITAgentSessionEvent::get_Event, ITCallNotificationEvent