AGENT_STATE

The AGENT_STATE enum is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state.

typedef enum AGENT_STATE
{
  AS_NOT_READY,
  AS_READY,
  AS_BUSY_ACD,
  AS_BUSY_INCOMING,
  AS_BUSY_OUTGOING,
  AS_UNKNOWN
}  AGENT_STATE;

Members

AS_NOT_READY

Agent is not ready

AS_READY

Agent is ready

AS_BUSY_ACD

Agent is busy with an ACD call.

AS_BUSY_INCOMING

Agent has a call incoming.

AS_BUSY_OUTGOING

Agent has a call that is outgoing.

AS_UNKNOWN

Agent state unknown.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.

See Also

ITAgent::get_State, ITAgent::put_State