| Platform SDK: TAPI |
The ITAgentHandler interface provides methods to create Agent objects and enumerate Automatic Call Distribution (ACD) groups.
IUnknown Methods
IDispatch Methods
| ITAgentHandler methods | Description |
|---|---|
| get_Name | Gets the agent handler name. |
| CreateAgent | Creates an Agent object. |
| CreateAgentWithID | Creates an Agent object based on an agent identifier. |
| EnumerateACDGroups | Enumerates ACD groups currently associated with the agent handler. |
| EnumerateUsableAddresses | Enumerates addresses available for receiving ACD calls on this agent handler. |
| get_ACDGroups | Creates a collection of ACD groups currently associated with the agent handler. This method is provided for Automation client applications, such as those written in Visual Basic. |
| get_UsableAddresses | Creates a collection of addresses available for receiving ACD calls on this agent handler. This method is provided for Automation client applications, such as those written in Visual Basic. |
Windows NT/2000: Requires Windows 2000.
Version: Requires TAPI 3.0 or later.
Header: Declared in Tapi3.h.
Library: Use T3iid.lib.