Platform SDK: TAPI

ITACDGroup

Automatic Call Distribution (ACD) is a mechanism that queues and distributes calls within a switching system. The ACDGroup object reflects an ACD pilot, split, or group. For example, one ACDGroup might handle calls for new accounts while another handles queries on existing accounts.

See About TAPI 3.0 Call Center Controls for additional information.

Methods in Vtable Order

IUnknown Methods

IDispatch Methods

ITACDGroup methods	Description
get_Name	Gets the ACD group name.
EnumerateQueues	Enumerates queues currently on the ACD group.
get_Queues	Creates a collection of queues associated with the current ACD group. Provided for Automation client applications, such as those written in Visual Basic.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.
  Library: Use T3iid.lib.