Platform SDK: TAPI

ITAgent::get_TotalACDTalkTime

Gets the number of seconds spent talking in ACD calls by this agent (across all sessions).

The measurement period over which this information is calculated is switch- and/or implementation-specific. (See get_MeasurementPeriod.)

HRESULT get_TotalACDTalkTime(
  long *plTalkTime
);

Parameters

plTalkTime
[out, retval] Total talk time.

Return Values

Value Meaning
S_OK Method succeeded.
E_POINTER The plTalkTime parameter is not a valid pointer.
E_OUTOFMEMORY Insufficient memory exists to perform the operation.
TAPI_E_TIMEOUT The operation failed because the TAPI 3.0 DLL timed it out. The timeout interval is two minutes.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.
  Library: Use T3iid.lib.

See Also

ITAgent