| Platform SDK: TAPI |
The ITAgentSessionEvent interface contains methods that retrieve the description of agent session events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENTSESSION, the method's pEvent parameter is an IDispatch pointer for the ITAgentSessionEvent interface. The methods of this interface can be used to retrieve information concerning the agent session change that has occurred.
See About TAPI 3.0 Call Center Controls for additional information.
Note You must call the ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENTSESSION event to enable reception of agent session events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the Events overview.
IUnknown Methods
IDispatch Methods
| ITAgentSessionEvent methods | Description |
|---|---|
| get_Session | Gets a pointer to the ITAgentSession interface. |
| get_Event | Gets an AGENT_SESSION_EVENT descriptor of the event. |
Windows NT/2000: Requires Windows 2000.
Version: Requires TAPI 3.0 or later.
Header: Declared in Tapi3.h.
Library: Use T3iid.lib.
ITTAPIEventNotification::Event, TAPI_EVENT, ITAgentSession, About TAPI 3.0 Call Center Controls