| Platform SDK: TAPI |
The ITACDGroupEvent interface contains methods that retrieve the description of Automatic Call Distribution (ACD) group events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_ACDGROUP, the method's pEvent parameter is an IDispatch pointer for the ITACDGroupEvent interface. The methods of this interface can be used to retrieve information concerning the ACD group change that has occurred.
See About TAPI 3.0 Call Center Controls for additional information concerning ACD groups.
Note You must call the ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_ACDGROUP event to enable reception of ACD group events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the Events overview.
IUnknown Methods
IDispatch Methods
| ITACDGroupEvent methods | Description |
|---|---|
| get_Group | Gets a pointer to the ITACDGroup interface. |
| get_Event | Gets the ACDGROUP_EVENT descriptor of an event. |
Windows NT/2000: Requires Windows 2000.
Version: Requires TAPI 3.0 or later.
Header: Declared in Tapi3.h.
Library: Use T3iid.lib.
ITTAPIEventNotification::Event, TAPI_EVENT, ITACDGroup, ACDGROUP_EVENT