ITAgentHandlerEvent

The ITAgentHandlerEvent interface contains methods that retrieve the description of agent handler events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENTHANDLER, the method's pEvent parameter is an IDispatch pointer for the ITAgentHandlerEvent interface. The methods of this interface can be used to retrieve information concerning the agent handler change that has occurred.

See About TAPI 3.0 Call Center Controls for additional information.

Note  You must call the ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENTHANDLER event to enable reception of agent handler events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the Events overview.

Methods in Vtable Order

IUnknown Methods

IDispatch Methods

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.
  Library: Use T3iid.lib.

See Also

ITAgentHandler, ITAgent, About TAPI 3.0 Call Center Controls, ITTAPIEventNotification::Event, TAPI_EVENT, AGENTHANDLER_EVENT