| Platform SDK: TAPI |
The ITAgentEvent interface contains methods that retrieve the description of agent events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENT, the method's pEvent parameter is an IDispatch pointer for the ITAgentEvent interface. The methods of this interface can be used to retrieve information concerning the agent event that has occurred.
See About TAPI 3.0 Call Center Controls for additional information on agents.
Note You must call the ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENT event to enable reception of agent events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the Events overview.
IUnknown Methods
IDispatch Methods
| ITAgentEvent methods | Description |
|---|---|
| get_Agent | Gets a pointer to the ITAgentinterface. |
| get_Event | Gets the AGENT_EVENT descriptor of an event. |
Windows NT/2000: Requires Windows 2000.
Version: Requires TAPI 3.0 or later.
Header: Declared in Tapi3.h.
Library: Use T3iid.lib.
ITTAPIEventNotification::Event, TAPI_EVENT, ITAgent, AGENT_EVENT, About TAPI 3.0 Call Center Controls