Platform SDK: TAPI

ITQueue

Gets and sets information concerning a queue.

See About TAPI 3.0 Call Center Controls for additional information.

Methods in Vtable Order

IUnknown Methods

IDispatch Methods

ITQueue methods Description
put_MeasurementPeriod Sets period (in seconds) for which the switch and/or implementation stores and calculates information.
get_MeasurementPeriod Gets period (in seconds) for which the switch and/or implementation stores and calculates information.
get_TotalCallsQueued Gets total incoming calls for this queue during this measurement period.
get_CurrentCallsQueued Gets number of incoming calls in queue.
get_TotalCallsAdandoned Gets number of abandoned calls during this measurement period.
get_TotalCallsFlowedIn Gets total calls that flowed into this queue (passed down from another queue or ACD group) during this measurement period.
get_TotalCallsFlowedOut Gets total calls that flowed out this queue (passed down to another queue or ACD group) during this measurement period.
get_LongestEverWaitTime Gets longest time any call waited in queue (in seconds).
get_CurrentLongestWaitTime Gets longest time a currently waiting call has been in queue (in seconds).
get_AverageWaitTime Gets average wait time (in seconds) for a call.
get_FinalDisposition Gets total calls reaching the bottom of a call guide. Indicates a problem with queue design or response times.
get_Name Gets queue name.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Version: Requires TAPI 3.0 or later.
  Header: Declared in Tapi3.h.
  Library: Use T3iid.lib.