Platform SDK: TAPI |
Gets and sets information concerning a queue.
See About TAPI 3.0 Call Center Controls for additional information.
IUnknown Methods
IDispatch Methods
ITQueue methods | Description |
---|---|
put_MeasurementPeriod | Sets period (in seconds) for which the switch and/or implementation stores and calculates information. |
get_MeasurementPeriod | Gets period (in seconds) for which the switch and/or implementation stores and calculates information. |
get_TotalCallsQueued | Gets total incoming calls for this queue during this measurement period. |
get_CurrentCallsQueued | Gets number of incoming calls in queue. |
get_TotalCallsAdandoned | Gets number of abandoned calls during this measurement period. |
get_TotalCallsFlowedIn | Gets total calls that flowed into this queue (passed down from another queue or ACD group) during this measurement period. |
get_TotalCallsFlowedOut | Gets total calls that flowed out this queue (passed down to another queue or ACD group) during this measurement period. |
get_LongestEverWaitTime | Gets longest time any call waited in queue (in seconds). |
get_CurrentLongestWaitTime | Gets longest time a currently waiting call has been in queue (in seconds). |
get_AverageWaitTime | Gets average wait time (in seconds) for a call. |
get_FinalDisposition | Gets total calls reaching the bottom of a call guide. Indicates a problem with queue design or response times. |
get_Name | Gets queue name. |
Windows NT/2000: Requires Windows 2000.
Version: Requires TAPI 3.0 or later.
Header: Declared in Tapi3.h.
Library: Use T3iid.lib.