Platform SDK: TAPI |
The call center interfaces provide methods that queue and distribute calls within a call center. TAPI 3.0 defines five main call center objects: ACDGroup, Agent, AgentHandler, AgentSession, and Queue. All of these objects can be extended to provide implementation-specific methods. In addition, the ITTAPICallCenter interface on the TAPI object provides methods to enumerate AgentHandler objects.
See About TAPI 3.0 Call Center Controls for additional information.
Interface | Description |
---|---|
ITACDGroup | Gets name and queue information for an ACD group. |
ITACDGroupEvent | Gets description of ACD group events. |
ITAgent | Provides methods to set and get information concerning an agent. |
ITAgentEvent | Notification interface for ITAgent. |
ITAgentHandler | Provides methods to create Agent objects and enumerate ACD groups. |
ITAgentHandlerEvent | Gets description of AgentHandler events. |
ITAgentSession | Provides methods to set and get information concerning an agent session. |
ITAgentSessionEvent | Notification interface for ITAgentSession. |
ITQueue | Gets and sets information concerning a queue. |
ITQueueEvent | Gets information concerning a queue event. |
IEnumACDGroup | ITACDGroup |
IEnumAgent | Enumerates ITAgent |
IEnumAgentHandler | Enumerates ITAgentHandler |
IEnumAgentSession | Enumerates ITAgentSession |
IEnumQueue | Enumerates ITQueue |