If your question is urgent and more complex

Telephone a Microsoft Technical Support engineer

Microsoft Technical Support provides no-charge and fee-based support via telephone. The amount of no-charge support will vary depending on which edition of the product you acquired, as described below.

Standard No-Charge Support for help during regular business hours

Note   No-Charge Support is available for current versions only. No-Charge Support is not available for trial or limited-evaluation versions, or pre-release versions of Microsoft products, such as previews, technical previews, or preview programs.

To receive Standard No-Charge Support for the products described above

You can receive Standard No-Charge Support via e-mail or via telephone by calling (425) 635-7012 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

Note   Microsoft Internet Explorer, Windows NT Option Pack, and FrontPage may have been included with one of the products you have acquired, however the available support options are separate from those listed above. If you have a question regarding any of these products, please see the technical support section of the individual product’s Help file.

Visual J++ Technical Previews may have been included with one of the products you have acquired. These technical previews are pre-release versions for which technical support is not available. You may be eligible for retail fulfillment of Visual J++ upon its official release, at which time technical support will be available.

Pay-Per-Incident Support — for help after-hours or to supplement Standard Support

If you need help after-hours, or if you have used up your incidents of Standard No-Charge Support as described above, you can purchase Pay-Per-Incident Support for a fee of $95 U.S. per incident by calling (800) 936-5800. Support fees will be billed to your VISA, MasterCard, or American Express card.