Typically, a pilot program is preceded by a period of lab testing, which enables you to experiment with deployment processes and methods by building and installing custom browser packages on lab computers. You should develop a separate plan and checklist for lab testing, because it encompasses only a subset of actual deployment tasks. Your users do not need to participate in lab testing, so no user training and support are required.
When you are comfortable with the installation process in the lab, you should plan and conduct a pilot program. This program uses a small group of pilot users to simulate the activities that will occur during final deployment. During this trial run, you should complete the tasks for deploying Internet Explorer, which are identified in your deployment, training, and support plans. Also, you should finalize your deployment plan based on the results of your pilot program. For more information about planning your deployment, including choosing browser configurations, selecting training and support staff, and developing formal, written plans, see Chapter 9, "Planning the Deployment."
Important This chapter assumes that an optimum budget, time frame, staffing, and resources are available for testing and pilot program tasks. Smaller companies might need to implement a scaled-down version, with fewer computers and participants. For example, if you do not have a designated support team that is available on-site to address user questions and issues during the pilot program, you may need to rely on other knowledgeable staff members or Microsoft Technical Support for browser support services.
