Before the installation begins, inform the users about the process. You might want to announce the deployment through an e-mail memo or in face-to-face meetings. Either way, you will want to communicate the benefits of using Internet Explorer 5, the details of the overall plan, and the specific process to be followed by each group or department.
Next, distribute preliminary instructions, including the preparations users need to make. Users who are not familiar with Internet Explorer might require training sessions before Internet Explorer installation begins. For more information about user training, see "Providing User Training and Support" later in this chapter.
