User training and user support are both critical to the success of deployment. Time and resources spent on training will decrease the demand for user support.
As final deployment approaches, the training and support teams should promote the benefits of this change. It is important to set expectations and build users' mastery of browser skills. Users need to understand the advantages of participating in the training program and the benefits of learning how to use the browser software. You can promote Internet Explorer by giving presentations and demonstrations and by providing users with tips and answers to frequently asked questions.
In general, you will train users before Internet Explorer is installed, and then provide user support during the rollout. Training and support teams typically carry out the user training and support according to the training and support plans, which were revised and improved following the pilot program. For more information about training and support during the pilot program, which precedes Internet Explorer deployment, see Chapter 11, "Setting Up and Administering a Pilot Program."
