Ongoing Training Options

Consider the following options for ongoing user training:

• Offer follow-up training sessions for continuing education - Based on the content of your deployment training and feedback from your users, you might want to offer additional formal or informal training sessions. These sessions can cover some skills in more detail or provide training for different features and functionality based on the changing needs of your organization and users. You might also want to repeat training sessions as new users join your organization.
• Provide a Web page on the Internet or intranet for ongoing training - You can develop a training Web page on the Internet or corporate intranet and then use an e-mail message or memo to tell your users about the page and point them to the URL. To make the Web page most useful, you should update it frequently with new tips, hints, and answers to frequently asked questions. Also, users can review Internet Explorer information on the Microsoft Web site for ongoing education about features, benefits, and enhancements.
• Periodically distribute a newsletter or other written communication about Internet Explorer features and functionality - You can produce and distribute an Internet Explorer memo, e-mail message, newsletter, or other written communication on a regular basis to all of your users. The communication can announce news relevant to your ongoing training efforts, including tips about new browser features and dates for additional training sessions. You can ask users to contribute articles that contain helpful advice and convey information that they have learned.
• Supply users with additional Internet Explorer publications and training materials - As part of your ongoing training and support program, you can supply users with additional publications and training materials, such as Microsoft Press books, for more detailed information about browser features and functions. For more information about Internet Explorer publications that are available from Microsoft Press, visit the Microsoft Press Web site. Microsoft Press books are available in stores that sell computer books.
• Employ Microsoft training services - Microsoft offers a variety of training services for educating computer professionals about Microsoft products. As part of your ongoing training program, you may want to offer these training services to your users. The following section describes Microsoft training services in greater detail.