Troubleshooting

This appendix provides detailed information for troubleshooting Microsoft Internet Explorer 5, including an effective troubleshooting strategy and a description of the most commonly reported problems. For easy troubleshooting, problems are categorized into several broad areas.

In This Appendix

Overview: Troubleshooting Strategy

Installation and Uninstallation

Browser Features and Functions

Windows Desktop Update

Outlook Express

HTML Authoring

See Also

• For more information about setting up a pilot program, which enables you to troubleshoot potential Internet Explorer issues before deployment, see Chapter 11, "Setting Up and Administering a Pilot Program."
• For more information about installing Internet Explorer and assisting users with setup issues, see Chapter 19, "Deploying Microsoft Internet Explorer 5."