Administering an ISP Installation

Scenario 2

The second common problem can occur when a form appears to be sent and the person filling out the form receives a confirmation page, but the form never reaches the target address.

Solution

A filter at the local or remote mail server could be deleting junk mail. Many mail servers check that the From address of e-mail they process is valid. By default, FrontPage server extensions send e-mail indicating that the user has submitted the form. So, on an IIS 5.0 server the e-mail might appear to come from IUSR@webserver or, on a Netscape Server, from system@webserver. You can solve this problem by verifying that the mail server accepts the Web server’s mail address specified in the IIS snap-in. If it does not, change the account setting to one that the mail server is configured to accept. See the previous scenario for instructions about configuring this setting.

If mail still doesn’t reach the server, see if mail sent from another e-mail client on the same server is received.