Communication

In your pilot plan, describe how you will communicate with participants to prepare them prior to the pilot and to exchange status reports during the pilot. Include the type of information you will communicate, to whom, by what means, and how often. For example, describe how and when you will notify users about the pilot rollout. For more information about communication strategies, see "Planning for Deployment" in this book.

As you determine how you will communicate during your pilot, begin creating the mechanisms you will use. For example, set up e-mail distribution lists for the various groups that need to receive specific types of information. You might want to note the types of information you will send to those on each distribution list. Set up mechanisms for communicating information about the pilot, such as Web sites, frequently asked questions, procedures, and status reports.

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