Evaluating the Pilot

Your team needs to monitor progress throughout the pilot, fixing and retesting problems that arise. Have your problem-tracking system in place at the very beginning of the pilot and encourage the pilot users to use it for reporting their problems. Users often neglect to report problems, either because they think a problem is insignificant or because they find a way to work around it. To accurately assess your pilot, however, you need the users to report every problem.

At the end of the pilot, you need to obtain input from a variety of sources to evaluate the success of the pilot. The more information you accumulate during the pilot, the more accurately you can evaluate it at the end.

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