Applying Change and Configuration Management

Meeting the Needs of Mobile Professional Users

Mobile users benefit greatly from new Windows 2000 features such as Synchronization Manager, the Encrypting File System, client-side caching, and Plug and Play.

These users typically use a laptop as well as a primary desktop computer.

The following illustrates how change and configuration management might be applied to mobile professional users:

Basic User Data Management. All aspects apply. The desktop should not be redirected. Local private storage is essential for this group. Redirected and offline folders are ideal options for this group.
Advanced User Data Management. Roaming User Profiles are commonly used. However, if the user has only one computer, then a roaming user profile is not required, except possibly for data protection. The Encrypting File System should be used.
Basic Settings Management. A limited number of overrides will be tolerated. They are not local administrators.
Advanced Settings Management. Users often have greater control over laptops because of the users' distance from administrators.
Basic Software Installation and Maintenance. All aspects apply. Application publishing can be used, but only if you can install applications locally. Do not use installation on demand for optional features.
Advanced Software Installation and Maintenance. You can assign applications, but only if they will be installed locally. Allow users to install from a local source such as a CD when they are disconnected from the software distribution points.
Advanced Remote OS Installation. Portable computers are supported for Remote OS Installation only when they are connected to the network through a docking station that contains a remote-boot ROM or through a supported network adapter. For users who do not dock, or dock too rarely to allow use of remote installation, consider alternative operating system reinstallation solutions or procedures.