Files Available When Online Are Not Available When Offline

Documents and programs that are accessible when connected to the network are not synchronized with the local cache for offline use.

Possible Causes:

• The files reside on a computer that is not running Windows 2000 Professional. Computers running previous versions of Windows do not support automatic caching of files and folders.
• Offline files are not enabled on the client computer.
• Allow caching of files in this shared folder is not enabled on the file share where the documents are being accessed.
• Allow caching of files in this shared folder is enabled but is not set to Automatic Caching.

Diagnostic Tests:

Check to see if the server containing the file share is running Windows 2000 Server. You need Windows 2000 Server and Windows 2000 Professional to use this feature.

To see if Offline Files is enabled on the client computer

• Navigate to a network file share, right-click a file or folder and check to see if there is a Make Available Offline shortcut menu.

To check the configuration of the file share

1. On the file server containing the file share, click My Computer.
2. Navigate to the folder that is shared, right-click the folder, and then select Properties.
3. Click the Sharing tab, and then click Caching.
4. Make sure the check box for Allow caching of files in this shared folder is selected.
5. In the drop-down box, select one of the following:
   • Automatic Caching for Documents if this share contains documents.
   • Automatic Caching for Programs if this share contains application files.

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