Upgrading Base Application Does Not Complete

You create an upgrade relationship between a base (existing) managed application and a new (upgrading) application, and a user who is managed by the Group Policy object logs on. The user opens the base application, triggering the upgrade, and the base application is removed. Then the installation of the upgrading application does not complete.

Possible Causes:

• There are problems with the Windows Installer package of the upgrading application.
• The user does not have the appropriate permissions to read the Windows Installer package of the upgrading application from the Software Distribution Point, nor to install the application to the installation target folder as defined in the Windows Installer package.

Diagnostic Tests:

Copy the upgrading application Windows Installer package to the computer, and see if the package installs when Windows Installer is started from the command line. Test the package, and see if it will install on a computer with a similar configuration.

Verify that the user has read permissions to the software distribution point, and Write access to the installation target directory as defined in the Windows Installer package.

Note

If the base application is removed, this indicates that Group Policy and the Appmgmt extension run correctly. The upgrading application is probably the problem. There might be useful entries in the Event Viewer application log about the Windows Installer attempting to install the upgrading application.

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