Installation Error Messages

You assign or publish an application with a Group Policy object, and a user has never installed the managed application. The user selects the application to install. The installation begins and one of many error messages appears. This happens without regard to how the user selects the application for installation. It might be from Add/Remove Programs in Control Panel, from a shortcut on the desktop or the Start menu, or by Auto-install.

Possible Causes:

• There are problems with the Windows Installer package.
• The user does not have the appropriate permissions to read the Windows Installer package from the software distribution point, nor to install the application to the installation target folder as defined in the Windows Installer package.

Diagnostic Tests:

Copy the file to the computer, and see if the package installs when the Windows Installer starts from the command line. Test the package to see if it installs on a computer with a similar configuration.

Verify that the user has read permissions to the software distribution point, and Write access to the installation target directory as defined in the Windows Installer package.

Verify that the Windows Installer service is running.

Note

If the managed application is advertised on the computer, or is visible in Add/Remove Programs in Control Panel, Group Policy and the Appmgmt extension run correctly. Therefore, the error messages come from Windows Installer.

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