Training Personnel for Recovery

Properly trained personnel can reduce the likelihood of failures and can reduce their severity when they do occur.

Effective training must start with the basics. Administrators and operators need to have a good understanding of Windows 2000 Server and Windows 2000 Professional. The Microsoft Certified Professional Program is a good starting point.

The following are several training and technical support options that can help you prepare to handle problems:

• Access Microsoft and vendor information through the Internet.
• Subscribe to TechNet.
• Have support personnel complete self-study programs.
• Enroll support personnel in vendor-approved or third-party courses.
• Enroll support personnel in certification courses in the use and troubleshooting of system hardware and software.
• Create a technical library that is available for personnel.
• Develop your own training courses.

You can also contract with Microsoft, hardware vendors, and third-party consultants for support. For more information about technical support options available to Microsoft customers, see "Troubleshooting Strategies" in this book.

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