Troubleshooting Strategies

Finding Information About the Problem

Use the following checklist to find specific information about the problem:

Check to see if the Emergency Repair Disk (ERD), backup data sets, or Disk Configuration backup is available.
Does the computer work with another operating system?
Try reinstalling the software to eliminate the problem.
Determine if the system works with standard VGA.
Is there IRQ or DMA sharing in WinMSD?
Are any third-party services running?
Are there terminate-and-stay-residents (TSRs) in the Task List, such as programs that are loaded with the startup group, or loaded in the registry?
Are there any errors in Event Log? What is the exact text of the Event message?
Search for related information in the Knowledge Base.
Removed any nonessential cards.
Where appropriate, contact third-party vendors for help.