Troubleshooting Strategies

Follow the System Checklist

Refer to the following checklist when you encounter a problem with the installation or operation of Windows 2000:

Make sure no physical connections are loose.
If there are any network connections, make sure they are all connected. If they are, restart the computer in case you have temporarily lost connection. Use the ping protocol to test whether client and server computers are connected.
Even if you're not connected, restart your computers and make sure you still have the problem.
Check Event Viewer for the system and the application events that might explain the problem. For information about using Event Viewer and the event logs, see Windows 2000 Help.
Try a few tests of the affected feature to see if there are other problems you have not yet encountered. For more information about running test on features, see "Isolating the Source of the Problem" later in this chapter.
Uninstall and reinstall the feature that is having a problem. Make sure the problem persists after reloading.