Troubleshooting Strategies

If a problem occurs while running Microsoft® Windows® 2000, you can use the general troubleshooting methods and tools provided with the operating system to isolate and fix a wide range of problems. Information in the registry can be used to determine why services are not working correctly. General troubleshooting methods can isolate the problem, as can isolating services or drivers that are not working properly; following the specific troubleshooting examples in this chapter can help solve problems with Windows 2000. If you are unable to solve the problem yourself, find out as much information as possible before contacting Microsoft Product Support Services.

In This Chapter

Technical Support and Services

Troubleshooting Tools for Windows 2000

Troubleshooting Options

Troubleshooting Suggestions

Troubleshooting Techniques

Troubleshooting Hardware Problems

Troubleshooting Specific Problems

Related Information in the Resource Kit

For more information about messages generated by the Windows 2000 Executive, see "Windows 2000 Stop Messages" in this book.
For more information about the Event Messages, see the Windows 2000 Error and Event Messages Help on the Microsoft® Windows® 2000 Resource Kit companion CD.
For more information about using the registry to troubleshoot problems, see the Technical Reference to the Windows 2000 Registry (Regentry.chm) on the Windows 2000 Resource Kit companion CD.