Fundamentals of Designing User Interaction - Getting Started
Despite the popular support for Windows, there are still substantial challenges in providing the best experience for users. Computers are still too complicated to use, and support costs are high. Users frequently complain about the number of features they find in applications; they can't find the features they care about, and they can't figure out the features they do find.
Many users expect a computer to be as easy to use, and as predictable and reliable, as an appliance. They want a computer to work in a way that is familiar to them. Therefore, simplicity of design involves issues that must be addressed by everyone building applications for Windows.
Delivering simplicity does not mean just removing functions. It requires work. Even a simple interface can require a significant investment of code. However, the rewards and benefits are substantial, including reduced training and support costs and productive, loyal customers.
Fundamentals of Designing User Interaction
Design Specifications and Guidelines