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          • The HelpDesk Sample: Overview of an Automated Solution
          • Designing the HelpDesk Transaction-Processing Object Model
          • DHTML, Data Binding, and a HelpDesk Technician Client
          • The HelpDesk Administration Explorer
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          • HelpDesk Sample Development Issues
          • Viewing HelpDesk Activity: A DHTML System Monitor
          • Task Distribution in a Customer Service System
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          • ▶The HelpDesk API Reference
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