Office Product Articles on Internet, FastTips

• Microsoft Office 97 for Windows
• Microsoft Office for Windows 95, version 7.0
• Microsoft Office for Windows, versions 3.0, 4.2, 4.3
• Microsoft Office for the Macintosh, versions 3.0, 4.2, 4.2.1
• Microsoft Office 98 Macintosh Edition

SUMMARY

The following sections of this article explain how to access the Microsoft Knowledge Base on the World Wide Web, The Microsoft Network, and other online services. The Microsoft Knowledge Base includes thousands of articles that answer common questions about using Microsoft Office.

This article also explains how to access the Microsoft FastTips to hear recorded answers to frequently asked questions.

THE INTERNET

The Microsoft World Wide Web server named support.microsoft.com, contains product support information on the company's products. To access the Microsoft Knowledge Base on the World Wide Web:

1. Connect to Support Online at the following Internet address:

         http://support.microsoft.com/support/default.asp
   

   NOTE: If you've never visited this site before, you will be required to register.

2. In the My Question Is About box, select All Products.

3. Type your question in the question box.

4. Click Find (next to the My Question Is box).

   This search will return from one to several article titles. The Article ID appears in the upper-left corner of the article. You can see the Article ID only after you click to view the article.

5. Click the title of the article to view it.

   ARTICLE-ID: Q129725
   TITLE     : Obtaining Knowledge Base Articles on the World Wide Web

HOW TO ACCESS THE FASTTIPS FOR MICROSOFT OFFICE

Microsoft records answers to frequently asked questions about using Microsoft Office. These questions and answers are called FastTips. To listen to FastTips for Microsoft Office, call (800) 936-4100. You can also obtain a FastTips catalog by calling this number and ordering Microsoft Knowledge Base articles, Application Notes, and other technical information.