Troubleshooting Win95 Application Floppy Disk ProblemsLast reviewed: January 23, 1998Article ID: Q135648 |
The information in this article applies to:
SUMMARYThe "More Information" section of this article discusses how to troubleshoot floppy disk problems that you encounter during the Setup program for the Windows 95 applications listed at the beginning of this article. This article discusses how to identify and work around the following problems:
MORE INFORMATION
SYMPTOMSWhen you encounter a problem during the Setup program for your application, the problem may be characterized by any one of the following symptoms.
Floppy Disk Drive Problem SymptomSetup requests Disk 2 after Disk 2 is inserted
-or-You receive the following error message:
"Error reading drive <x>:" error message -or-When you restart Microsoft Windows 95 in safe mode and run the Office Setup program, a blue screen appears with the following message
Error reading disk in drive a: Please insert disk <Diamond Symbol><Smiley Face symbol> <Serial Number> in drive a: Damaged Setup Disks SymptomYou receive a "Not enough memory" or "Insufficient memory" error message.
Virus SymptomYou receive the "Cannot find <file>" error message (where <file> is the name of a file that should be located on the Setup disk).
Trouble Reading DMF Disk SymptomYou receive the following error message
Could not read from fileTo troubleshoot the type of error message you are receiving, see the appropriate section below.
WORKAROUNDS/TROUBLESHOOTING TECHNIQUES
Floppy Disk Drive Problem
Method 1If Setup is having trouble reading Disk 2 (Setup keeps requesting Disk 2), you may need to add the MS-DOS DRIVPARM command to your CONFIG.SYS file. To do this, place the DRIVPARM command in the CONFIG.SYS with the following syntax:
For a 1.44-MB A: drive For a 1.44-MB B: drive -------------------------------------------------- DRIVPARM=/d:0 /f:7 DRIVPARM=/d:1 /f:7For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q119837 TITLE : Setup Program Keeps Requesting Disk 2 Method 2If you are having problems with a floppy disk drive (such as receiving the error message "Error reading drive <x>:"), insert another (non-Microsoft Setup) disk in the floppy disk drive. If you receive an error message attempting to read this disk, there may be a hardware problem with your floppy disk drive. If you do not receive an error message reading the test floppy disk, there may be a problem with the Setup disk. For more information, see the "Damaged Setup Disks" section in this article. For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q131690 TITLE : Troubleshooting Floppy Disk Drive Problems in Windows 95If neither of these methods corrects the problem, there may be a hardware problem with your floppy disk drive: use diagnostic software with your floppy disk drive and have a qualified hardware technician examine it.
Method 3If you restart Microsoft Windows 95 in safe mode, run the Office Setup program, and a blue screen appears with the following message
Error reading disk in drive a: Please insert disk <Diamond Symbol><Smiley Face symbol> <Serial Number> in drive a:You may have a damaged Setup disk. To determine whether your disk is damaged, see the Damaged Setup Disks section in this article.
DAMAGED SETUP DISKSTo determine if you have a damaged setup disk, use the following steps:
msoff2.cabIf you have determined from either of the above steps that you have a damaged Setup disk, you will need to order a new set of disks. To obtain replacement disks, call the Microsoft Order Desk at (800) 360-7561 and request a replacement set of disks. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm VIRUSIf you suspect that a virus is present on your computer, scan the hard disk and floppy disks with a virus detector. If a virus is found on your computer, remove the virus before you run Setup again. If a virus is found on your Setup disk, you will need to obtain a new set of disks. Microsoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for the applications listed above are distributed virus-free in sealed clear plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used. The following viruses are known to cause problems when Setup is run from DMF disks:
antiEXE NOINT Junkie A-Dign B1 V-Sign RIPPERFor additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q105212 TITLE : Office: Setup Problems May Indicate that System Has VirusIf you have determined that you have a Setup disk that has been damaged by a virus, you can order a new set of disks. To obtain replacement disks, call the Microsoft Order Desk at (800) 360-7561 and request a replacement set of disks. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call the Microsoft International Sales Information Center at (425) 936-8661.
TROUBLE READING DMF DISKIf you are having problems only with DMF disks (Setup Disk 1 works fine, but you have trouble with Setup Disk 2) and you have followed the appropriate steps in the "Floppy Disk Drive Problem," "Damaged Setup Disks," and the "Virus" sections above, you may be having trouble reading DMF disks on your computer. For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q124970 TITLE : Troubleshooting DMF Issues |
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