INFO: Support Options for Visual SourceSafe

• Microsoft Visual SourceSafe, 32-bit, for Windows, versions 4.0, 4.0a, 5.0

SUMMARY

The purpose of this article is to inform customers of the support options available for Visual SourceSafe.

MORE INFORMATION

The Online Help, readme.wri file, and product manuals are supplied with Visual SourceSafe and contain a wealth of information that could help to answer questions you may have or resolve problems you may encounter. Additional sources of information or support are listed below.

Readme.wri

The README.WRI is located in the root of the SourceSafe directory. This file contains helpful information about installation, documentation notes, new features, and additional tips. If you do not have this README.WRI, it is available in sections from the Microsoft Knowledge base. These articles can be found by entering "README.WRI" as the words to search for on the Microsoft SourceSafe Knowledge Base Web page.

Microsoft Knowledge Base

The Microsoft Knowledge Base can be accessed from www.microsoft.com/kb. This is a database of informative technical articles written by Microsoft Support Engineers addressing product support issues.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q129725
   TITLE     : Obtaining Knowledge Base Articles on the World Wide Web

SourceSafe Home Page

Go to the SourceSafe home page at www.microsoft.com/SSafe for many support options such as frequently asked questions (FAQs), Knowledge Base articles, and product and technical information. Additionally, go to www.microsoft.com/SSafeSupport to view Visual SourceSafe buglists, fixlists, error messages, access to the standard Web response, bug reporting Web pages, and other helpful support tools.

Peer-to-Peer Newsgroups

Peer-to-Peer Newsgroups (news:Microsoft.public.visualsourceSafe) are online conversations among users of Visual SourceSafe.

Microsoft Developers Network (MSDN) CD-ROM

MSDN is a paid subscription service and contains developer product Knowledge Base articles, selected Microsoft Software Library files, and other technical documentation. MSDN is distributed quarterly.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q110105
   TITLE     : How to Join Microsoft Developer Network (MSDN)

TechNet CD-ROM

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft products. On each Microsoft TechNet CD-ROM, you will find the Microsoft Knowledge Base, Microsoft Software Library, white papers, networking information, and other valuable resources. TechNet is distributed monthly and is available by paid annual subscription. For TechNet ordering information, call (800) 344-2121.

Suggestions for Product Improvement

Suggestions for product improvement can be submitted by doing one of the following:

• Submit your feedback via the Web by choosing the feedback button on www.microsoft.com/SSafe.
• Fax the suggestion to us at (425) 936-7329.
• Send a letter to:

  Attn: Microsoft Wish One Microsoft Way Redmond WA, 98052

• Contact the Microsoft Wish Line at (425) 936-WISH (9474).

Microsoft Press and Other Third Party Books

Books are generally a good source of technical and "how to" information. Contact Microsoft Press at www.microsoft.com/mspress or call (800) MS-PRESS (677-7377) for a complete listing of available books. Currently, there are no books from Microsoft Press that deal exclusively with SourceSafe, but you may find Visual C++ or Visual Basic books helpful if you are dealing with integration issues. If you are using SourceSafe integration under Visual Basic, there are several books that may be helpful. Two books are:

"Database Developer's Guide with Visual Basic 4" by Roger Jennings Copyright 1996, Sams Publishing ISBN: 0-672-30652-2 Chapter 24 is Managing Large Projects with Visual SourceSafe 4.0, pp.815-843

"Visual Basic 4 Enterprise Development" by Craig Goren, James Schmelzer and Jeffrey Smith Copyright 1996, Que Publishing ISBN: 0-7897-0099-9 Chapter 19 is Version Control and Team Development, pp. 643-726

The books included here have been authored by writers independent of Microsoft; we make no warranty, implied or otherwise, regarding the information contained in these books.

FastTips

Microsoft FastTips for developer tools, such as Visual Basic, Visual C++, and Visual FoxPro, can be accessed by calling (800) 936-4300. Fast Tips is available 24 hours per day, 7 days per week.

Support Engineers can be reached at (425) 635-7014. Currently, two free support incidents are offered to SourceSafe customers. Numerous paid support options are available. They can be explained by a Microsoft Service Representative at (425) 635-7014. These support options are subject to change.

E-Mail Support

You can submit your incidents via Standard Support Web Response (www.microsoft.com/support/email/ssafe/wassist.htm). Before submitting one of your two no-charge incidents via Standard Support Web Response, you may want to visit the Microsoft Knowledge Base site for Knowledge Base articles or Frequently Asked Questions (www.microsoft.com/support/default- faq.htm) as your questions may have already been answered.

Bug Reporting

Visual SourceSafe anomalies can be submitted by using the Online form at www.microsoft.com/SSafeSupport/report/report.htm.

Keywords          : ssother kbtshoot
Version           : WINNT:4.0,4.0a,5.0;
Platform          : WINDOWS
Issue type        : kbref kbinfo